Salesforce Service Cloud Consultant Certification Course

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Salesforce Service Cloud Consultant Certification Course

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收录时间：2021-03-12
最近下载：2025-05-15

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文件列表

  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/10. Release Readiness and Updates/2. Service Setup Menu.mp4 103.9 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.mp4 80.0 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.mp4 79.6 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.mp4 60.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/5. Case Assignment Design Considerations.mp4 48.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.mp4 46.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/19. Field Service Lightning.mp4 45.2 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.mp4 45.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/9. Integration and Data Management/3. Contact Center Integration Patterns.mp4 44.6 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4 41.5 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/3. Taking the Exam – Online vs. On-site.mp4 40.6 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/15. Log a Call Activity Management and Call Disposition Design.mp4 39.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4 37.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.mp4 33.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).mp4 33.3 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/22. Interaction Channels UI Design Considerations.mp4 32.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10. Service Console Macros.mp4 32.3 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/7. Knowledge Publishing Workflow.mp4 29.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/23. Case Feed Configuration and Customization.mp4 29.6 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.mp4 28.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/14. Case Escalation Design Considerations.mp4 28.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.mp4 28.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.mp4 27.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.mp4 27.0 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/16. Creating Chat Buttons.mp4 26.5 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.mp4 25.3 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.mp4 25.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.mp4 24.9 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/19. Social Media Interaction Channel.mp4 24.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/16. Case Resolution Design Considerations – Case Closure.mp4 23.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.mp4 23.2 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/8. Creating Routing Configurations for Omni-Channel.mp4 23.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/25. Interaction Channels Profile Design Considerations.mp4 22.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/8. Service Console Custom Components.mp4 22.6 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.mp4 22.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/4. Case Queues Configuration.mp4 22.0 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.mp4 21.5 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.mp4 21.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.mp4 21.2 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.mp4 20.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/13. Creating Live Agent Configurations.mp4 20.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.mp4 20.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/12. Adding Sidebar Components to the Service Console.mp4 19.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.mp4 19.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.mp4 19.6 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/7. Creating Service Channels for Omni-Channel.mp4 19.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.mp4 19.3 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.mp4 18.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/9. Web Interaction Channel.mp4 18.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/4. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.mp4 18.0 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.mp4 17.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.mp4 17.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.mp4 17.0 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/3. Contact Center KPIs.mp4 16.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/3. Contact Center Deployment Strategies.mp4 15.9 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.mp4 15.5 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/11. Adding Omni-Channel to your Service Console Footer.mp4 14.3 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/20. Final Live Agent Configurations.mp4 14.0 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.mp4 13.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4 13.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/1. Getting Started Introduction.mp4 13.2 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.mp4 12.6 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/8. Contact Center Analytics/2. Contact Center Reporting Solutions.mp4 12.5 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.mp4 12.0 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.mp4 11.6 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/2. Registering for the Service Cloud Consultant Certification.mp4 11.6 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/7. Exam Guide Sample Question #1.mp4 11.3 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/8. Knowledge Data Migration Strategies.mp4 11.0 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.mp4 10.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.mp4 10.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4 10.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/1. Interaction Channels Introduction.mp4 9.5 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/6. OmniChannel for Routing of Cases.mp4 9.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.mp4 9.0 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.mp4 8.9 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.mp4 8.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).mp4 8.6 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/9. Knowledge vs. Solutions.mp4 8.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/9. Integration and Data Management/2. Design Considerations for Large Data and Transaction Volumes.mp4 8.2 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/10. Creating Omni-Channel Permission Sets.mp4 8.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.mp4 8.0 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.mp4 7.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/12. Creating Live Agent Skills.mp4 7.5 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/3. Case Creation Design Considerations.mp4 7.2 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.mp4 7.2 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/11. Exam Guide Sample Question #5.mp4 7.2 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.mp4 6.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.mp4 6.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.mp4 6.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.mp4 6.2 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.mp4 6.2 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/9. Creating a Presence Status for Omni-Channel.mp4 6.0 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/5. Final Thoughts and a Word of Thanks.mp4 5.9 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/2. Designing a Case Management Solution.mp4 5.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/21. Exam Guide Sample Question #4.mp4 4.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/1. Industry Knowledge Introduction.mp4 4.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/14. Creating Live Agent Deployments.mp4 4.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/9. Integration and Data Management/1. Integration and Data Management Introduction.mp4 4.5 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/1. Implementation Strategies Introduction.mp4 4.4 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/3. Logging into Salesforce and Switching Between Lightning and Classic.mp4 4.2 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/8. Contact Center Analytics/1. Contact Center Analytics Introduction.mp4 4.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/1. Case Management Introduction.mp4 3.9 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/5. Assigning the Service Cloud and Knowledge User Feature Licenses.mp4 3.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/1. Next Steps Introduction.mp4 3.1 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.mp4 2.8 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/1. Knowledge Management Introduction.mp4 2.7 MB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.srt 31.1 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.srt 28.7 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.srt 25.6 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.srt 25.4 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.srt 22.9 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/7. Knowledge Publishing Workflow.srt 21.8 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/5. Case Assignment Design Considerations.srt 20.7 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.srt 19.2 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.srt 18.2 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/22. Interaction Channels UI Design Considerations.srt 18.2 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/15. Log a Call Activity Management and Call Disposition Design.srt 17.6 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/9. Integration and Data Management/3. Contact Center Integration Patterns.srt 17.1 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.srt 16.6 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/19. Field Service Lightning.srt 16.5 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/3. Taking the Exam – Online vs. On-site.srt 16.5 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.srt 16.3 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.srt 15.6 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/10. Release Readiness and Updates/2. Service Setup Menu.srt 14.8 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/23. Case Feed Configuration and Customization.srt 14.0 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.srt 13.9 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.srt 13.4 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/14. Case Escalation Design Considerations.srt 13.4 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).srt 13.3 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/16. Case Resolution Design Considerations – Case Closure.srt 12.5 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.srt 12.2 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.srt 11.9 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.srt 11.8 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.srt 11.8 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.srt 11.6 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/25. Interaction Channels Profile Design Considerations.srt 11.6 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/16. Creating Chat Buttons.srt 11.4 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/6. Bonus Lecture Coupons and Free Courses.html 11.2 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/4. Case Queues Configuration.srt 11.1 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/19. Social Media Interaction Channel.srt 11.0 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/9. Web Interaction Channel.srt 10.8 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.srt 10.8 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.srt 10.7 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/13. Creating Live Agent Configurations.srt 10.5 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.srt 10.4 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/8. Service Console Custom Components.srt 10.2 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/20. Final Live Agent Configurations.srt 10.0 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.srt 9.9 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/4. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.srt 9.8 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/8. Creating Routing Configurations for Omni-Channel.srt 9.5 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.srt 9.4 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.srt 9.2 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.srt 9.1 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.srt 9.0 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.srt 8.9 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10. Service Console Macros.srt 8.7 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.srt 8.7 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.srt 8.6 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.srt 8.1 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/2. Registering for the Service Cloud Consultant Certification.srt 7.9 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.srt 7.9 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/3. Contact Center Deployment Strategies.srt 7.5 kB
  • [TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.srt 7.4 kB
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